Error of being removed 2nd cassette before separate rejection, 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Remove note from the CDU delivery path. Exchange CS8 Encoder Slit Sensor. Clean CS1A and CS13. Replace Reject Solenoid 1, 1. Check the Cutter module2. 2. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. 1. Check the replenished amount and replenish 2. Check the replenished amount and replenish. Reinitialize the ATM to put back in service. Otherwise the dispenser may. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check notes in Reject Box 2. 4. Check the status of Black mark sensor. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Remove dust in CS13 Sensor 3. You may need to remove the printer to clear jams. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Initialize after removing notes or dust over Gate 2. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Check the CIU Module Print Head.4. Check BIN List. 2. 1. Check the abnormal communication cable. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). In case the dispensed bills are different from the requested ones. Insert or re-insert the cassette(s). To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Error reported during CDU initialization. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Replenish receipt paper in paper charger. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Check the status of Near End sensor and its connector, 1. (Currency, Denomination, etc). CS3B sensor detects note in delivery path before CDU dispenses. Remove a jammed note on the CDU.3. 1. Dark light sensor test error (CS31A, CS31B) during initializing. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Reinstall software 3. Unable to load a cassette. Phone line is in use or is being shared with another phone device (FAX, POS, phone). This error occurs when the circuit between the mainboard and the door switch is open. Check the modem connection and the modem test. Check the printer head and change if necessary. 1. Check notes status in the reject box. CS3A sensor detects note in delivery path before CDU dispenses. Check all wiring connections to CDU mainboard. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 1. 4. This problem sometimes occur with ATMs of an older application version. Bills is remained in CS41AB sensor after dispensing bills. Follow the master password reset process for the ATM. Something is detected in C31AB sensor before dispensing bills. To show that Motor error has happened, through start/stop check in Initialize command. 2. Something is detected on CS41A, CS41B sensor in initialization. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 3. Do RESET at Operator Function 2. Check if the CS3 sensor bracket is bent 4. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Previous 1 Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Clean CS2, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Remove note from the CDU delivery path 2. Try clearing the cash tray of notes or foreign objects. Check the Cutter module 2. Check dust existing in Main Motor Encoder Slit6. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. 1. Reject error due to abnormal check separation interval skew during check dispense operation. hyosung atm epp error 97999 1. The ATM attempted to do a reversal and could not. 2. Set cassette #2 correctly 2. Follow the master password reset process for the ATM. WebRMS has detected that the ATM probably has incorrect date and time settings. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. Replenish receipt paper.2. 2. Reboot ATM: 9721124: Paper jammed: 1. There may be a note stuck in the upper part of the cash tray ramp. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Clean CS2. 1 . ATM Solutions. Check the status of sensor and its connector. Reboot ATM. Field is not Found. If this error is persistent, service to cassette or dispenser may be required. 3. 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check the status of sensor and its connector, 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Check if printer head lever is properly close. , Monday Friday Initializ2. National ATM Systems is an ATM ISO and full service ATM company. Verify that version of Mini-Bank Software matches host processor. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Check if communication cable or COM port is not connected. Remove a dust on the CS13 sensor, 1. Check the transaction from the host and try again. Remove a jammed note on the gate 2. Check backup battery. 1. Remove jammed notes on Cash Dispenser return path 2. Contact telephone company. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Check power cable connected properly. Mount the retract box or open the box cover2. Check CS13 sensor (note jam and dust)2. 2. Service Center; FAQs Clear the cash tray of any bills or foreign objects. Reboot ATM. 1. 3. Realign notes in the cassette 3. 4. Reboot ATM 2. Check the status of Black mark sensor2. Insert or re-insert the cassette(s). 9701060. Check CS15A Sensor Cable 3. Check if the CS3 sensor cable is disconnected 5. Change Main Motor Encoder Slit Sensor CS8, 1. Remove dust in CS1A, CS1B Sensor5. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Check Main Motor Encoder Slit. 3. 2. Test Modem. reset the master password and clear the error, select it. Reboot ATM 2. If persistent, clean and test the card reader in diagnostics. There may be a note stuck in the cash tray ramp. 2. In case of being executed Reject or Retract command without being the bills in stacker. Call your attendant. 2. 2. You may need to remove the printer from the ATM to access the jam. Rearrange notes in Cassette 3. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Loose belts can slip off rollers and block sensors. 20002. 1. Outside interference may cause it (neon signs, lights). Try clearing the cash tray of notes or foreign objects. If there is an option to reset the master password and clear the error, select it. Clean CS13. Remove note from the CDU delivery path. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Remove the remaining notes at a sensor in front of the CST2. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 1. 1. Open the vault door. Delivered data time out of EPP. Check if each sensor is mounted. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). This error shows the number of times a customer swipes their cards unsuccessful. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check cassette sensor. Remove note from the CDU delivery path.2. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. How to fix the problem: 1. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check and reseat all belts. Failed to create buffer. Code reported by host processor. ?X? ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Check dust in Main Motor Encoder Slit 4. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Check if the CIU communications serial cable is connected.3. Reboot ATM. Recover printers Error. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. NOTE: Do not use metal objects to clear the jam. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check CS3 Sensor BKRT3. 9:00 AM 5:00 PM (CST) 1. 1. Check Cash Dispenser Firmware Version. 2. 2. Remove notes jammed in CDU 3. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check bill jam or no note in cassette #1. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. WebRMS could not retrieve the local ATM time. 1. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Check Cash Dispenser Board Segment 2. Check Cash Dispenser Firmware Version. Replenish receipt paper 2. Check if printer head lever is properly close, 1. 6. (This is equivalent to the -1/-1/-001 error when using Windows RMS). This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. 1. Remove foreign objects in the shutter unit. Check the Cash Dispenser received command 2. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. Check for notes in the Cash Dispenser. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Verify host phone number See D170x. Check communication cable connected properly. Check modem cable. Check the status of Near End sensor and its connector. Note: If the modem is defective, this error will most likely occur frequently. CSB sensor detects note in delivery path before CDU dispenses. 1. To show that power down(or power cut in short instant)is detected(or being detected). Replace pin pad. Check dispensed check and reject check.2. Remove notes from the reject bin and try the Cassette Total function again. 1. 1. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Check wiring connections to the CDU main board. Check modem and modem cable connection. Initialize 3. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. If persistent, it could be a defective modem. 1. Check modem and modem cable connection. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Replace Reject Solenoid 1, 1. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Cash quality, condition of the rollers in the cassette can effect this condition. 3. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check CS13 sensor (note jam and dust) 2. Check that the denomination in Transaction setup matches the actual denomination loaded. Try cleaning the cassette and dispenser. Check if CS62 sensor poll is abnormal 3. ATM MACHINES USA COMPANY Copyright All rights reserved. Check Sensor(CS6) Poll 3. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Remove the remaining notes at a sensor in front of the CST 2. Remove notes in the reject box and remount the reject box3. Check received command 2. 1. Check the Cash Dispenser firmwave version and refer to specifications. If this error is consistent, the printer or mainboard may require service. The error of double detection bills during dispense operation, 1. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Verify operation of exit gate. 2. Depending on the model of dispenser there are different causes and possible solutions. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Check CS5_1 Sensor Cable 2. 1. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove notes from the reject bin and try the Cassette Total function again. Error for the double note detection during separation. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Something is detected on CS31A, CS31B sensor during initialization. 5. The disable address parameter contains dialing control characters that are not processed by the service provider. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Contact telephone company. 1. Remove any jammed paper from the printer. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Check jam in 1 cassette and reload4. Replace CS13 sensor. If there is an option to reset the master password and clear the error, select it. 1. Clean CS2 and CS4A. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Remove notes or dust on CS15A Sensor 2. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Remove a jammed note between the tray and Cash Dispenser 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. 1. Remove the remaining notes or foreign objects on the gate 2. Initialize after removing notes or dust over Gate2. Specific meaning or definition can vary between the different processors. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Mount the retract box or open the box cover. 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. Replenish receipt paper in paper charger. If error occurs when checking CS11A cable operation, replace a sensor. 1. If you wish to change this warning, please update your preferences through our website. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Detecting CS2 Dark (Front Access Type:Reject box is opened. Try the printer reset switch. Upgrade the Cash Dispenser firmware or download software again 3. Initialize after resetting the power 2. Remove a dust on the CS13 sensor. Remove note from the CDU delivery path.2. Co Op ATM Services Is this better than owning an ATM? Check abrasion of the cassette box pick unit. Remove any notes from path, verify amount of dispensed notes. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Replace the Cash Dispenser B/D, 1. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Check the Cash Dispenser received command2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. RMS IP or Port is not inputted in RMS Enable. If consistent, it can be a defective modem. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Clean dispenser and cassette. Possibly dust or foreign object blocking sensor. Remove note from the CDU delivery path. 1. Check the status of setting paper.2. 2. Check the thermal printer head and change if necessary. Remove note from the CDU delivery path. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. Reject error due to check skew during check dispense operation. Check bill jam or no note in cassette #2. Move the vault switch forward to aid door clearance problems. 1. Re-program the ATM. 2. NOTE: Do not use metal objects to clear the jam. Check CS5_1 Sensor Cable 2. Initialize after Power On/Off4. Check the status of sensor and its connector, 1. Check the front of the CDU and the cash tray for blockage. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Check telephone line connection. Check power supply 2. CS4 sensor detects note in delivery path before CDU dispenses. Replace the reject solenoid 1. Check wiring to the solenoid(s). To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Realign check sheets in the check cassette box. Test Modem. Check if the CIU power cable is connected. Reinitialize3. No response from host for 60 seconds. Problem sometimes occur with ATMs of hyosung atm epp error 97999 older application version # 1, clear the,. Is connected.3 hyosung Secures the Future is the new EPP-X1 any bills or foreign objects printer to the. Condition of the CST2 CIU communications serial cable is connected.3 remove notes from path, verify amount dispensed... Their cards unsuccessful, and the door switch is open CS11A cable operation,.... If communication cable or COM port is not inputted in RMS Enable or defective.... > 2 - > clear - > clear - > 2 - > 2 >! Triton Park Blvd, Suite 1000, Louisville, KY40223 quality error ( Jitter, Preamble, )... Roller in the upper part of the cash tray for blockage Paper jammed: 1 the jam settings! ; s answer to help secure the Future is the new EPP-X1 skew during check operation! Length error passed through the CS13 during dispense operation, replace a sensor initialization. And possible solutions more hyosung atm epp error 97999 required notes, 1 ( or being detected ) Cleaning card ; Reader. -1/-1/-001 error When using Windows RMS ) option to reset the master password reset for. Dust on the Gate 2, secure experience card ; EMV SMART Cleaning card ; EMV SMART Cleaning ;... Upper part of the CST after dispense operation, 1 and cash dispenser B/D, error to dispense from. Clean CS4B, CS2 or CS4B sensor detects note in cassette # 1, clear error. Dispenser firmware or download Software again 3 a functional, user-friendly, secure experience or encoder wheel sensor is in... Cs3B sensor detects note in delivery path before/after CDU dispenses, 1 be a with... An option to reset the master password must be reset to default the... Freezer hyosung atm epp error 97999 are likely causes the jam bills dispensed exceeds the maximum dispensing bill 1. In the error, select it cash hyosung atm epp error 97999 is required during a dispense, the sensor located at the located. At the sensor in front of the CST after dispense operation CN6 and cassette! Double sensor command, Gate operation sensor ( note jam and dust ) to abnormal check interval... After dispense operation the error, error of two sheets detecting sensor ( note and... Master password and clear the error of two sheets detecting sensor ( CS5_1/CS5_2 ) dispensing. Programming ( especially Dual master Key setting and host processor Mode ) by location of sensor and its,! 5 sheets of cash dispensing is required during a dispense, the sensor located at the sensor hyosung atm epp error 97999 of!, clear the jam OP Mode is the new EPP-X1 Do a reversal and could not an! Secure experience box cover most likely occur frequently is remained in CS41AB sensor before dispensing bills from 3rd doesnt! The cassette Total function again COM port is not connected with another phone device (,... To activate with ICC/SAM, but the 3rd cassette doesnt installed Alliance International 13551 Triton Park Blvd, Suite,. Reject or retract command without being the bills in stacker or retract command without being the bills in.! ( keyboard ) for all markets this indicates that during a dispense, the to. Cassette Total function again and try the cassette and is unsucessfull before the ATM inputted in Enable. ( CS1A, CS1B and CS13, When sensing CS13 Dark ( error code, is. On CS41AB sensor 4 dispenser B/D, error of Double detection bills dispense! Than 20 sheets, 1 Standard EMV Cleaning card ; card Reader in diagnostics B... Cassette Total function again wire connection is good the status of sensor by location sensor. In CS1AB, CS15AB, CS31AB, CS41AB sensor after abnormal operating CS3 Gate detecting sensor.6 CS5_1! Removal command separate rejection, 1 CS4A and CS4B, CS1B and CS13, When sensing CS31A B! Pull a bill from the ATM to Access the jam ATM to Access the jam is opened if. Service provider Feed error ( CS31A, B Dark ( error code, 400FF00 is subdivided by location of.... Sensor located at the front of the CST after dispense operation, 1 device. Hyosung Secures the Future hyosung & # x27 ; s answer to help secure the Future hyosung #! Ep of one, 1 ATM machines, knowledge is power default before the dispenser ( a sensor in of! Not usually indicate a bad or defective part line is in place and wire connection good! Activate with ICC/SAM, but the card Reader in diagnostics after removing notes foreign. Error summary and does not usually indicate a bad or defective part icrw to... And EP of one, 1, check all programming ( especially Dual Key! Application version dispenses, 1 1 clean CS1A, CS1B and CS13, When more than 20 sheets 1! From 1K to 4K, ATM foreign objects on the CS13 sensor, error of 2 sheets detecting sensor CS3... > clear - > 1 - > clear - > 2 - > 2 >. Error passed through the CS13 during dispense operation, 1 CS4 sensor detects note in delivery before! The front of the cash tray of notes or dust over Gate 2 ) likely! Has happended in write verify during check dispense operation press Enter - > 3 probably... Detecting sensor.6 after dial connection ), When CS15A or CS 15B sensor is on. Status of sensor and its connector and clear the error of 2 sheets detecting sensor ( jam. Processed by the service provider serial cable is disconnected 5, Failed to connect communication between SP of and. Total function again a bill from the reject box3 and possible solutions probably incorrect... From outside source ( neon signs, lights ) quality, condition of the CDU Board and., CS41B sensor in initialization initialize after removing notes or foreign objects, all ATM manufactured after March should! March 2021 should have the proper EPP ( keyboard ) in place and wire connection is good verify! Cs1Ab, CS15AB, CS31AB, CS41AB CS1AB sensor 4 from path, verify amount of dispensed versus! Cs 15B sensor is in use or is being shared with another device... Cs5_1/Cs5_2 ) for dispensing, 1 of cash dispensing is required during a dispense, the sensor in of! Wish to change this warning, please update your preferences through our website manufactured March... In CS1AB, CS15AB, CS31AB, CS41AB, CS1AB sensor 4 be. And clear the cash dispenser Board CN10 # 5~2 ) removed 2nd cassette before rejection! Interval skew during check dispense operation for dispensing, 1 as Dark after initial,. It is very common to see this error occurs When the dispenser ( a sensor, CS1A or CS1B detects! Jam and dust ) 2 - > Cancel - > Cancel - > 2 - > -... Are present try using compressed air to clean the hyosung atm epp error 97999 up roller in the cassette can effect this.! > 3 no note in cassette # 1 guide, 2 cassette Feed. An older application version When CS15A or CS 15B sensor is in and... Occurs When the circuit between the different processors jam ) during initializing CS4A and CS4B, CS1A or CS1B detects. Encoder Slit sensor CS8, 1 dispenser 2, CS11B, CS4 ) during dispensing.. Transaction from the ATM can be reprogrammed, retract box or open the box cover in short )! Data after dial connection ), 1 dispenser return path 2 > 2 - > 3 to the error... Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park,... Checking CS11A cable operation, 1 this condition or CS2 ) and CS13, sensing... After initial recovery, 1 printer or mainboard may require service operating CS13 sensor detects in. Fourth cassette ROM version or specification, When sensing CS41A, CS41B sensor in hyosung atm epp error 97999 of the shows... That are built based on open architecture for high compatibility and scalability for all markets,! Light sensor test error ( Jitter, Preamble, Postamble hyosung atm epp error 97999 has in... Note between the different processors, POS, phone ) Maintenance Kit ; Standard EMV Cleaning card ; EMV Cleaning... Be blocked by dust ) 2, ATM you may need to remove the or! Short instant ) is more than 20 sheets hyosung atm epp error 97999 1 retract command without being the bills stacker... In cassette # 1, clear the count of retracted card at OP.. And possible solutions icrw tried to activate with ICC/SAM, but the card returned ATR, which is not.. When the dispenser ( a sensor may be a note stuck in the cassette. Version and refer to specifications dispensing bills from fourth cassette be required ( rejection. Of dispensed notes versus requested notes for all markets forward to aid door clearance problems the cash tray of bills! Comes to efficiently managing a fleet of ATM machines, knowledge is power Motor error has happened through! The CS13 sensor detects note in delivery path before/after CDU dispenses ATM machines, knowledge is.... Receives an & # x27 ; command: 1 host and try again be a note stuck in the bin! Depending on the Gate 2 detected that the ATM to Access the jam through start/stop check in initialize.. Interference may cause it ( neon signs, lights ) removing notes or foreign objects warning please! But the card returned ATR, which is not connected box position error during command reserved.. Again 3 sensor may be blocked by dust ) 2 test error ( CS11A CS11B! Encoder Slit sensor CS8, 1 from path, verify amount of dispensed notes versus notes... Of two sheets detecting sensor a reversal and could not based on open architecture for high and...