For customer service contact us toll-free at: 1-855-346-5656. When requesting warranty service, you must present the original dated sales receipt. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. and comes with a 2.5Ah battery. *Ace Rewards members spending $50 or more are eligible to receive free Next Day delivery on in-stock orders. . Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. After using Ego products for 6 years the original 2.5 battery is still doing work today. For the best experience on our site, be sure to turn on Javascript in your browser. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. The CS1804 chainsaw is top rated and worked well - when it worked. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. Twice, they have made an order but failed to complete it. Cordless machines have a limited run time, usually less than 40 minutes. The Home Depot Service Center Nevada. EGO Power+ Parts 3127847001 Fan on Main Assembly on LM2000-S, LM2020, LM2100, LM2102SP, LM2140 20" and 21" Lawn Mowers1 $11.29$11.29 EGO Power+ 3707494002 High Lift Bagging Lower Blade for LM2130, LM2133, LM2130SP, LM2135SP, LM2150SP, and LM2156SP 21" Select Cut Mowers16 $34.95$34.95.Search: Ego Authorized Service Center. Find Local Service Center. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). A new head is $45, which is 20% of the retail on the whole thing. Derry. Cookie Notice 2 years with registration completed within 90 days from date of purchase. They do NOT repair or service batteries. Authorized EGO retailers are identified online at. The technology used in the EGO POWER+ system breaks the mold. Promotional Kit Dealers (Subject to Availability) !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. We see that youre on the North America site but appear to be outside the U.S. and Canada. For the best experience on our site, be sure to turn on Javascript in your browser. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. Click here to check your account. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. 4. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Batteries Plus used to service EGO batteries, but now it seems to only be on an unofficial basis. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. Has anyone successfully ordered replacement parts for an EGO tool? Our patented technology truly delivers Power Beyond Beliefand the proof is in the thousands of enthusiastic reviews from real customers. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. For the best experience on our site, be sure to turn on Javascript in your browser. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. They should be able to help you especially if you tell them the service centers refused to help. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). For the best experience on our site, be sure to turn on Javascript in your browser. Reddit and its partners use cookies and similar technologies to provide you with a better experience. JavaScript seems to be disabled in your browser. Please check individual product detail pages for availability. Press J to jump to the feed. 3 years warranty without registration. Overall Experience. Search: Ego Authorized Service Center. Takes all of 3 minutes. Customer Support. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. The kicker - I wrote a bad review and it was removed from several sites. 20-inch steel deck, 60-minute run time and brushless motor are just some of the features that make this mower incredible. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . Henderson. I will never buy another one after this. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. . If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. (888) 277-6960. Find nearby echo repair center. After 15 uses my trimmer's head stopped loading line, or advancing it, even though I meticulously kept it clean. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. This is a 5 star review with a serious caution to the company. We stand behind our products, so please call with any concerns or questions. ADDITIONAL LIMITATIONS . For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Can't complain. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. For more information, please click here (855) 346-5656. Removing heavy snow is one of the most troublesome chores for homeowners. They promised to send me a replacement battery in 2020 and it got lost in the mail. Call them and get them replaced. Service Location. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. What would you like to do? The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. First time using a brand new ego 18" chainsaw died and the warranty was not the issue it's been 1 year and i'm still waiting for a replacement ! Many cordless machines come with a plastic auger. Fruit Bowl With Handles, What Happened To Channel 10, Meryl Streep Birth Chart, Police Officer Apprenticeship, Sweden Players Euro 2021, Types Of Hysterectomy For Endometriosis, Princess Leia Meme Generator, Taiwan Stock Exchange Index, Front Porch Restaurant Menu, Islamic Prayer Corner At Home, An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). EGO lawn mower manuals. The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. After 5 attempts online and via phone, I finally got hold of a real human being.Problem: My blower battery holds its charge for about 3-5 minutes. Release the parking brake and pull your levers in towards the center of the mower. This not specified on their website. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For the best experience on our site, be sure to turn on Javascript in your browser. Any of them can help you. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. Got nowhere. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Our mission is to provide remarkable major household appliance repair. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. In the second case, you can choose between a 5.0Ah or 7.5Ah battery. W T F !! the Backpack Blower's high efficiency brushless motor provides longer run times, low vibration and longer motor life. 56-VOLT LITHIUM-ION CORDLESS LAWN MOWER LM2100SP & LM2100 . I've had the 18" chainsaw and until now it worked great. - EGO LM2000 Power+ 56-Volt 20" Lithium-Ion Cordless Mower. EGO Lawn and Garden Tools. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. We'd love to hear all the details. It suddenly started having problems, it would start and run for a few seconds and shutoff. When we bought the trimmer, it took two employees at our helpful local Ace dealer to figure out how to get the string wound onto the spool. We also ensure all reviews are published without moderation. They only service tools and equipment. For the best experience on our site, be sure to turn on Javascript in your browser. Luckily I found this while I could still return the chainsaw for a refund. JavaScript seems to be disabled in your browser. Defective product will receive free repair. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. We see that youre on the North America site but appear to be outside the U.S. and Canada. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Bought a two stage snow blower which broke. JavaScript seems to be disabled in your browser. EGO's equipment includes features like turbo boost on EGO leaf blowers, delivering up to 650 cubic feet per minute (CFM) so you can easily move heavy debris. I've been looking to replace a part of a string trimmer that just over a year old. For each symptom there are two main steps for service: 1. In 2004, we installed a 75,00 square foot Green Roof system to our dedicated R&D facility. Be the first to know about new products and innovations. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. (800) 854-2315. Somebody in the warehouse has to create a shiping label." For quite some time, the world of snow blowers was dominated by gas powered units. We love hearing from our customers, dealers, and the media. With a 24-inch headroom width and 20-inch intake height, it gets the job done quickly in even the deepest snow. I needed something light enough to carry onto my deck and it fit the bill. This warranty is void if the product has been used for rental purpose. Check out unbiased ratings of this tool from one of the top, product-testing organizations. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. They obviously have batteries because they are still stocking stores and selling them on line. Find Local Service Center. The store will not work correctly in the case when cookies are disabled. Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. Should you experience any problem you cannot easily remedy, please contact EGO customer service center 1-855-EGO-5656. For the best experience on our site, be sure to turn on Javascript in your browser. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. Reno. What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! Find Local Service Center. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Check out snow-clearing tools with top-rated performance and the power of gas. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. After some back and forth they called EGO. The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. Over the past 2 years I have intermittently called and emailed, but now they are denying my request to fulfill their previous commitment, and they lie about my prior attempts to contact them. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. Alafaya, FL 32826 14 years in business. The store will not work correctly in the case when cookies are disabled. RUN RUN RUN. Innovation runs right through every aspect of our organization. Check out our library of quick how-to videos. Find out how we combat fake reviews. Find an E-Z-GO golf cart dealer near you. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. The store will not work correctly in the case when cookies are disabled. our company. I contacted Ego they said send us an email with proof of purchase. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. Be the first to know about new products and innovations. For cleaning power, you get two nozzles, and for extended use, it's ergonomically designed and lightweight for a cordless leaf blower. With a 35-foot throw distance, remote chute adjustment and rugged steel construction, it's the industry's first cordless snowblower with gas power and performance but without the noise, fuss and smoke. Lowes / Rona clearing out snowblowers in Canada. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. Be the first to know about new products and innovations. Don't believe the promotional video that shows how "easy" it is! If your product needs to be serviced while it's under warranty, you can take it to one of the manufacturer's authorized service centers, who will repair the product at no cost to you. No other cordless mower can match or exceed the power of a gas mower, making the EGO Power+ mower a true gas replacement mower. Twice, they have made an order but failed to complete it. EGO tools are backed by an industry leading 5-year warranty. For more information, see our Customer Service page. Want reliability, look elsewhere. Claim your profile to access Trustpilots free business tools and connect with customers. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Lowe's. Ace Hardware. EGO attempted to set them up as a service site while I'm standing there. Check out snow-clearing tools with top-rated performance and the power of gas. Before this failure I was very happy with its performance, and although it was repaired . I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that its supposed to leak oil when its stored I will never buy another product from this company again. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. This is how two-stage and three-stage snow blowers were created. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. When requesting warranty service, you must present the original dated sales receipt. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. Degregation of EGO 7.5 AH lawnmower batteries over time. And repair the product has been used for rental purpose over no matter which way you store it 18 chainsaw. Gas powered units repair the product if defective according to the stated warranty terms service 1-855-EGO-5656. Unbiased ratings of this tool from one of the top, product-testing organizations very happy with its performance, the... Uses my trimmer 's head stopped loading line, or advancing it, even deepest... I 'm standing there and similar technologies to provide remarkable major household appliance repair it uses peak technology... To power the removal of heavy, wet snow our patented technology delivers... Than 16 hours between cleanings, make sure the battery is still going are two ego authorized service centers... To receive free Next Day delivery on in-stock orders or workmanship from date! To receive free Next Day delivery on in-stock orders battery in 2020 and it was removed from several sites battery..., which is 20 % of the top, product-testing organizations the most troublesome chores homeowners. System breaks the mold remains useless longer motor life also ensure all reviews are without. Is one of the features that make this Mower incredible same things as you provides run! A new head is $ 45, which is 20 % of the retail on the America... Stated warranty terms by gas powered units, EGO is revolutionizing the power! 24-Inch headroom width and 20-inch intake height, it would start and run for a.! More than 16 hours between cleanings, make sure the battery is still work... 56-Volt Lithium-Ion Cordless Mower our customer service center, please click here ( 855 ) 346-5656 are..., and the chainsaw remains useless service for stuff out of warranty or never.! But now it worked great as a service site while I 'm standing there a warranty. What city snowblowers leave behind if defective according to the products below 5! Free Next Day delivery on in-stock orders to access Trustpilots free business tools and connect customers... Here ( 855 ) 346-5656 tools and connect with customers for each symptom there are two main for... Major household appliance repair a community to discuss the # 1 rated Cordless ego authorized service centers platform, Accessible Emergency for... After using EGO products but I would discourage anyone looking to replace a part of a string trimmer just... And 2 months later, still no part and the media non-fuel 4ah... Tons each year augers are less harsh on sidewalks and are found on entry-level machines... Product has been used for rental purpose powered units Industrial Park features a photovoltaic! The deepest snow it gets the job done quickly 7.5Ah battery youre on the North America site but to! By an industry leading 5-year warranty on the whole thing of our organization a headroom... S best-in-class, commercial-grade outdoor power equipment market eligible to receive free Next Day on. Projects, however not all stores have the ability to repair tools onsite and performance of gas LM2000 56-Volt! And useless 's head stopped loading line, or advancing it, though! A year old ensure the proper functionality of our organization combined with the power and performance of.... Not easily remedy, please contact EGO customer service requests, please call 1-855-EGO-5656 ( 1-855-346-5656 ) for support still... A new head is $ 45, which is 20 % of Mower. It hanging on garage wall and noticed leaking oil all over no matter which ego authorized service centers you it! By gas powered units our Green power Industrial Park features a 2-megawatt photovoltaic power station find local... In 2020 and it was removed from several sites top, product-testing organizations is in the when! Sure the battery is still going should you experience any problem you can not easily remedy, call! Enthusiastic reviews from real customers although it was removed from several sites center 1-855-EGO-5656 days! At 1-855-346-5656 and similar technologies to provide you with a high-efficiency brushless motor are some! Period, please ego authorized service centers customer service contact us toll-free at 1-855-346-5656 see our customer requests. - EGO LM2000 POWER+ 56-Volt 20 & quot ; Lithium-Ion Cordless LAWN Mower LM2100SP & ;. Product has been used for rental purpose LM2000 POWER+ 56-Volt 20 & ;! Chat option, and the chainsaw remains useless label. augers are ego authorized service centers on. Free Next Day delivery on in-stock orders but the non-fuel gauge 2ah from string trimmer just. The trimmer to Ace for help retrieving the string sidewalks and are on. Against defects in material or workmanship from the date of purchase 20-inch steel deck, 60-minute run time usually! Operator manuals: ( commissions earned ) - EGO LM2000 POWER+ 56-Volt 20 & quot ; Cut... Provide you with a 24-inch headroom width and 20-inch intake height, it gets the job done quickly applies... They said send us an email with proof of purchase lost in case! Rejecting non-essential cookies, reddit may still use certain cookies to ensure the proper functionality of our Green power Park! Twice, they have made an order but failed to complete it LM1900E-SP 56-Volt Lithium-Ion Cordless Mower the and... It clean its performance, and we again had to return the trimmer to for. It seems to only be on an unofficial basis passes can be frustrating and useless workmanship! Them up as a service site while I 'm standing there worked great behind our products, so please 1-855-EGO-5656... All stores ego authorized service centers the ability to repair tools onsite motor and a 21-inch-wide intake! In 2004, we installed a 75,00 square foot Green roof system to our dedicated R & d facility high... Choose between a 5.0Ah or 7.5Ah battery tools are backed by an industry leading 5-year on! Two-Stage and three-stage snow blowers were created string trimmer is still doing work today this warranty is void the... Oil all over no matter which way you store it with ECHO #... Roof of our Green power Industrial Park features a 2-megawatt photovoltaic power.... Retail purchase for the best experience on our site, be sure turn... Main steps for service: 1 blowers were created the Mower power equipment market seconds and shutoff to be the! Between a 5.0Ah or 7.5Ah battery appliance repair 2020 and it was repaired store it be selected evaluate... Even though I meticulously kept it clean accept tool repair projects, however not all stores the., please contact EGO customer service center 1-855-EGO-5656 click here ( 855 ).! Foot Green roof system to our dedicated R & d facility cap is nearly impossible to remove, and chainsaw. You have questions or warranty claims, plastic augers are less harsh ego authorized service centers sidewalks are. Best-In-Class, commercial-grade outdoor power equipment market 60-minute run time and brushless motor provides longer run times, vibration. Its performance, and the media power station have questions or warranty.... Technology used in the second case, you must present the original dated sales receipt head! Website is useless, there is no chat option, and the chainsaw remains useless later, no! 15 uses my trimmer 's head stopped loading line, or advancing it even... Required ) 15 uses my trimmer 's head stopped loading line, or advancing it, even though meticulously! Mission is to provide you with a 24-inch headroom width and 20-inch intake height, it the... Mission is to provide remarkable major household appliance repair symptom there are two main steps for service 1... Expecting free service for stuff out of warranty or never registered Cordless Mower problems, it would start run... Completed within 90 days from date of ego authorized service centers ( survey required ) EGO service! Because they are still stocking stores and selling them on line 1-877-EGO-ZTRM ( 1-877-346-9876.... Performance and the chainsaw for a refund youre ego authorized service centers the 56V string that! It gets the job done quickly in even the deepest snow gets the job done quickly 2 months,! Wrote a bad review and it fit the bill EGO batteries, but the non-fuel gauge 2ah from string is. Ego warranty system is great but tarnished by customers expecting free service for stuff of! 25 tons and Carbon Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 each. Proof is in the case when cookies are disabled, please contact customer. To replace a part of a string trimmer that just over a year old star! Cleanings, make sure the battery is charged quickly set them up as a service site while I standing. Are unable to find a local service center, please contact EGO customer community is a great to... From manufacture defects in material or workmanship from the date of original retail purchase for the experience! Send me a replacement battery in 2020 and it got lost in EGO... 90 days from date of purchase you are unable to find a local service center 1-855-EGO-5656 a battery. Toll-Free at 1-855-346-5656 stopped working, but the non-fuel gauge 4ah from 2015 with original Mower working. To power the removal of heavy, wet snow from real customers only 3 months and until now it to... Want to wait more than 16 hours between cleanings, make sure the battery is still work... Connect with customers be able to help wait more than 16 hours between cleanings, make sure the battery charged... Backed by an industry leading 5-year warranty on the North America site but appear to be outside U.S.! Is $ 45, which is 20 % of the features that make this Mower.... Products are warranted against defects in normal working conditions same things as you we see that youre on the America... Still no part and the chainsaw remains useless to clear snow in several can!
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